The return rate here at SWB Jewellery is very low - we take such care when handcrafting our jewellery, that a common thing we hear from our brides is "oh wow - my pieces are even BETTER than the photos!!" ;)
If you're worried about ordering the wrong size or colour - we're always here to chat! Please don't be shy - email us with all of your questions (bonus points if you include your dress photo, so that we have a visual)!
However, our studio guarantees satisfaction - we want you to LOVE your pieces! If your order does not meet your expectations in any way, please let us know right away.
⌘ To qualify for a return, please notify us within 7 business days of receiving your package. Upon contact, further instructions will be given on the return procedure.
⌘ Since we offer free shipping, we unfortunately cannot also offer free returns. It is the customer's responsibility to mail the returned items back to us.
⌘ Your refund (minus the original shipping cost) will be processed when we receive your package. It is recommended that returns are sent back with insurance (and tracking). Unfortunately we cannot refund a returned item if it is lost in the mail.
⌘ Express/Rush fees are non-refundable.
⌘ We do not accepts returns/exchanges on hairpieces or earrings (for hygienic reasons). However, if there is a quality issue, please let us know and we will handle these situations on a case-by-case basis.
⌘ Please note that items must be returned to us in their original condition. Items will not be refunded if we receive them damaged due to poor packaging on your part.
⌘ If you are returning an item from outside of Canada, please note that we will not be responsible for any customs fees, as they will be subtracted from your refund amount. To avoid us having to pay customs fees, it is best to ship the return via standard mail (ie. US First Class Mail), and state on the customs form that it is a "return".
⌘ Pieces from our Clearance section are final sale.
⌘ Custom designed pieces are non-refundable and non-exchangeable
⌘ Questions? We'd love to hear from you!