Production + Shipping
When will my order ship?
You’ll be able to choose your own 'production time + shipping method' from a drop-down menu in the checkout. We offer several different options to accommodate all timelines. Options shown will be specific to your country.
I need my order ASAP, but I’d like to know if I can avoid paying a rush fee. Do you have already-made pieces that can ship right away?
Unfortunately, we don’t carry stock on our pieces. Everything is made-upon-order in the SWB Jewellery Studio. Please refer to the 'production + shipping' options in the checkout. If you do not choose to upgrade to Express or Rush, we cannot guarantee that your order will arrive in time. Please also make note in the checkout of your wedding date.
What shipping service to you use?
We ship via Canada Post. If you’re outside of Canada, your package will be transferred to your country’s postal service for delivery.
I am an International customer (USA/Europe/Australia/Asia), will there be a customs fee when my package is delivered?
Unfortunately, sometimes there are import fees charged on packages coming from out-of-country. Please refer to your country’s border services department for specific information on import taxes.
- After your items are made, you will receive an email notification that your order has reached the shipping stage.
- Please note that postal delays may happen from time to time, therefore delivery times are not guaranteed.
- Orders will ship to the address listed on your account. It is your responsibility to ensure the correct address is listed. Items will not be refunded if they are shipped to the wrong address. You will be expected to re-purchase your order if you would like it sent out again to the correct address.